Introduction
Key Considerations
The Sales Process
Why do People Buy?
How People Buy
Levels of Interest
How to Make Effective Outbound Calls
Three Communication Factors
The Three V’s
Methods of improving the Way You Sound on the Phone
10 Phone Sales Questioning Techniques
Features Tell, Benefits Sell
Logical and Emotional Purchasing
Overcoming Objections
Golden Rules of Closing
Post-Course Assignment
Downloadable Files
